Providing More Access to Quality Mental Health Care
Table of Contents
- Good evening everybody I'm Alan dotor line the president of the depression and...
- Issued in that particular state to meet this requirement each state selected an...
- In health insurance accessible for those who may have been excluded due to...
- Coverage so in terms of choosing what plan is right for you the information...
- Specialists of any other kind for example the plan also can't have two...
- Less than 30 employees every year the architectural firm brings in the owners...
00:01
good evening everybody I'm Alan dotor
line the president of the depression and
bipolar support Alliance and it's
wonderful to have you all with us
tonight for health care reform providing
more access to quality mental health
care and this is a collaborative
presentation by the depression and
bipolar support alliance and janssen
this promotional educational activity is
not accredited and the program content
is developed by Janssen pharmaceuticals
00:35
incorporated speakers presents on behalf
of the company and are required to
present information in compliance with
FDA requirements for communications
about its medicines this document is
presented for informational purposes
only and is not intended to provide
reimbursement or legal advice nor does
it promise or guarantee coverage levels
of reimbursement payments or charge it
is not intended to increase or maximize
reimbursement by any player laws
01:07
regulations and policies concerning
reimbursement are complex and are
updated frequently while we have made an
effort to be current as of the issue
date of this document the information
may not be as current or comprehensive
when you view it we strongly recommend
you consult the payer organization for
its reimbursement policies and that's a
little different beginning then we have
for our webinars typically and it's a
bit different in format we've delet
01:39
developed this content in partnership
with a long time supporter and partner
of ours Janssen and like to tell you
that about Janssen pharmaceuticals
incorporated Janssen is a member of the
Johnson & Johnson family of companies &
Janssen's dedicated to addressing and
solving some of the most important unmet
medical needs of our time including
mental health Jansen was named after dr.
paul janssen a leading Belgian
researcher and general practitioner who
02:11
changed the treatment paradigm
mental health patients and Jensen
remains at the forefront of advancing
central nervous system treatments and
improving care for people with brain
disorders and a bit about VBS a the
depression and bipolar support Alliance
was founded in 1985 and we r the leading
national peer directed organization
reaching millions of people through over
three hundred chapters offering more
than 700 support group meetings as well
02:43
as through online education and support
tools dbsa envisions wellness for people
living with depression and bipolar
disorder it is our mission to provide
hope help support and education to
improve the lives of people who have
mood disorders we at DBS a recognized
that there are many paths to wellness
and promote numerous treatment
components that are beneficial for
individual achievement of self defines
03:13
success we believe that a successful
approach to mental health is balanced
based on equal and trusting partnerships
and starts best with a knowledgeable
empowered individual so in terms of what
we'll cover today much has happened in
the last several years to change the
landscape of how people living with
bipolar disorder access quality mental
health care this health care reform is
03:45
the result of legislation on the
national level that has an effect on
delivery of health insurance plans from
employer-sponsored plans to individual
marketplace pan plans and state medicaid
programs during the next 40 or so
minutes you will learn how the
Affordable Care Act which is often
referred to as Obamacare and the mental
health parity and addiction act of 2008
which is often referred to as parity can
04:17
improve access to quality mental health
care for people living with bipolar
disorder now you may have heard all of
these terms but may as a lot of us do
main confused on just what they mean to
you and how any of this affects your
daily life so the goal of today's
webinar is to bring some clarity around
these topics and provide you with
information that will enable you to take
advantage of changes in health insurance
plans and support you in maximizing
access to quality mental health care but
04:49
like any new program whether it is from
the government or the private sector the
devil is in the details we need to
remain vigilant to ensure health
insurance plans are implementing these
reforms to the full extent of the law in
the last section of the webinar I'll
review several common scenarios that
could present barriers to mental health
care and provide you with the tools to
help you redress any non-compliance you
might encounter so how does one simple
05:20
law accomplish this well for starters
the Affordable Care Act mandates that
health insurance policy adhere to
previously legislated parity laws it
provides assistance in paying health
care premiums and it increases your
options in acquiring health care
coverage additionally one significant
barrier to obtaining health insurance
has been the practice that insurance
plans could deny coverage to individuals
because of a pre-existing condition in
the past people living with bipolar
05:53
disorder could be denied insurance
coverage simply because they had sought
services in the past for any mental
health condition according to statements
made by President Obama at the national
conference on mental health in june 2013
in any given year one in five adults
experience a mental illness 45 million
Americans suffer from things like
depression or anxiety schizophrenia or
post-traumatic stress disorder but today
less than forty percent of people with
06:25
mental illness receive treatment but
beginning this year the Affordable Care
Act requires non-grandfathered health
plans to cover essential health benefits
among those ten essential health
benefits are coverage for mental health
and
substance use disorder the Department of
Health and Human Services has granted
implementation of those benefits to the
individual states the regulations
require that states define essential
health benefits or eh BS for policies
06:58
issued in that particular state to meet
this requirement each state selected an
existing health plan that that was
already around as a benchmark to
establish services and items included in
that state's essential health benefits
package the Department of Health and
Human Services also offered guidance to
the states when choosing a benchmark
plan they could select from the
following when creating their benchmarks
the largest plan based on enrollment in
07:31
any one of the three largest small group
products in the state the largest HMO
plan offered in the state's commercial
market any of the three largest state
employee health plans or any one of the
three largest federal employee health
plan options now as you can quickly see
the exact details of mental health
coverage will vary slightly from state
to state but the intent of this
directive was to ensure that all the
08:03
plans offered were consistent in their
coverage and this will make it a lot
easier for you when selecting a plan in
other words the level of mental health
coverage offered by one plan must be the
same for all plans offered in your
particular state generally speaking the
Affordable Care Act requires that all
Americans obtain health insurance the
deadline for open enrollment was March
31st although many people began using
08:34
these new plans at the first of the year
therefore we're now able to see and get
some idea about how these plans are
going to work in supporting access to
mental health care so first of all how
do you obtain health insurance one way
to obtain coverage is through your
employer
sometimes calls group health insurance
plans and they refer to a number of
individuals covered under a single
health insurance contract it's usually a
group of employees in this case
09:05
companies provide a health benefit for
employees of a business or members of an
organization while no employer must
offer coverage some larger businesses
may have to make a payment in twenty
fifteen or twenty sixteen if they choose
not to offer group insurance to their
employees employers with less than 50
full-time employees however are not
subject to the employer shared
responsibility payment parts of the law
09:37
then there's individual and family
health insurance and this is a type of
health insurance purchased by an
individual or family as the name
suggests but independent of an employer
group or organization individuals can
purchase insurance for themselves and
their families from the healthcare
marketplace and we'll go into detail on
who is eligible and how you can acquire
healthcare insurance from the
marketplace during this webinar
including how to evaluate your annual
out-of-pocket costs in other words the
total amount of money you will need to
10:08
spend on health care needs for you
and/or your family in any given year
another significant new way to access
health insurance is through Medicaid
expansion the federal federal government
has provided incentives for states to
expand their Medicaid programs some
states are expanding and others haven't
therefore your eligibility and coverage
options depend on the state in which you
live as well as your income and
household size and other factors and
10:40
we'll cover this in a little more detail
in just a few minutes so the question am
i eligible to purchase health insurance
from the healthcare marketplace well
generally speaking anyone who does not
currently have health insurance is
eligible to purchase a plan on the
healthcare marketplace but there are
always exceptions so for our
conversation today we will
focus on the general population and not
11:10
the exceptions that do exist if you do
not currently have insurance and are not
eligible for Medicare you can purchase
health insurance on the health care
marketplace the open enrollment period
clothes on March 31st but if you had
insurance prior to March 31st and no
longer have it due to a change in your
personal circumstances like changing
jobs or no longer being employed you may
still be able to imply at to apply
excuse me and the next open enrollment
11:41
period is coming up on November 15th you
may already be purchasing health
insurance for yourself but regardless
you can still purchase insurance from
the marketplace and you may find by
shopping and comparing that you find a
more affordable plan tailored to fit
your particular needs if you own a small
business that employs 50 people or less
you can purchase insurance from the
marketplace a special word about
employer-sponsored plans even if your
12:14
employer offers insurance you can still
purchase from the marketplace now why
would you want to do that well perhaps
your employer's plan does not meet the
minimum standards for essential benefits
for your state your employer is required
to provide you with documentation
outlining the plan and whether or not it
does meet those minimum standards and if
they've not provided that documentation
you are entitled to ask for it now what
if your employer offers a plan but it is
12:46
extremely expensive the Affordable Care
Act takes that into consideration as
well if the employer sponsored plan for
an individual plan costs more than nine
point five percent of your income you
can purchase insurance on the
marketplace and receive subsidies
regardless of whether or not you qualify
for tax credits you can still purchase a
plan on the marketplace you just won't
receive the subsidies
now this next slide shows a map of the
13:20
country the dark gray represents the
states that have adopted the Medicaid
expansion program while the light gray
represents those states that were not
considering Medicaid expansion as of
februari this continues to be a fluid
situation as state legislators take up
the issue in the General Assembly's you
should contact your State Health and
Human Services Agency to learn more
about the options in your particular
State one of the intents of the
Affordable Care Act is not only to make
13:52
in health insurance accessible for those
who may have been excluded due to
pre-existing conditions or reaching
maximum coverage limits in their current
policies but also to make it affordable
healthcare gov provides this chart that
demonstrates three different ways in
which you may qualify for assistance in
acquiring health insurance so if you go
to the horizontal line across the top
and select the number of members in your
family then look at the boxes down the
14:23
side of the chart and select your income
the first row in this chart is
applicable for middle-income people who
are not eligible for coverage through
their employer Medicaid or Medicare
these individuals can apply for tax
credit subsidies which are available
through state-based exchanges and
individual making between eleven
thousand four hundred ninety dollars and
forty-five thousand nine hundred and
14:54
sixty dollars would be eligible for
income tax credits to help cover the
cost of the insurance premium for
example an individual making between
eleven thousand four hundred ninety
dollars and twenty-eight thousand seven
hundred and twenty-five dollars would
not only be eligible for support in
paying the premiums but could be
eligible for lower out-of-pocket
expenses so this could mean help in
covering the costs of psychiatric visits
or the cost of medications additionally
15:25
states have the option to expand their
Medicaid programs to cover all people
may
up to a hundred and thirty three percent
of the federal poverty level which is
about sixteen thousand dollars for one
person this may be one of the most
significant changes in increasing access
to health care typically typically
Medicaid provides coverage to people on
disability mothers and children living
15:55
at the poverty level defined by the
number of people in their family but the
medicaid expansion program raises
threshold to 133 percent of the poverty
level however the states had the option
to opt out of Medicaid expansion and in
those states that opted out of expanding
Medicaid as shown in row for some people
making below this amount will still be
eligible for Medicaid some will be
eligible for subsidized coverage through
marketplaces and others will not be
16:27
eligible for subsidies using a
calculator at the kaiser foundation
website you can enter different income
levels ages and family sizes to get an
estimate of your eligibility for
subsidies and how much you might expect
to pay for your health insurance based
on your individual circumstances so in
terms of what you can expect to pay
insurance purchase on the marketplace
has a cap for out-of-pocket expenses for
17:00
individuals that cap is six thousand
three hundred and fifty dollars and for
families it's twelve thousand seven
hundred and fifty dollars this raises to
six thousand six hundred dollars for
individuals and thirteen thousand two
hundred dollars for families in 2015
what that means is if you are an
individual you will not spend more than
6350 on total healthcare expenses and
the total expenses you will incur for
17:30
your entire family would not exceed 12
thousand seven hundred and fifty dollars
as I noted this amount will go up
slightly next year but once you reach
those thresholds the plan picks up one
hundred percent of any future health
care costs some examples of
out-of-pocket expenses include
deductibles co-pays or coinsurance and
prescription drug costs so what about
premiums these are the monthly amounts
you pay to the insurance carrier for
18:02
your insurance plan and plans are
categorized as bronze silver gold or
platinum the deductible is the amount
you must pay out of your own pocket
before the health insurance plan kicks
in so if you have for example a bronze
plan be prepared to pay about five
thousand and eighty dollars in a
deductible compared with a much lower
1227 dollars for your gold plan so it's
18:33
important to compare both the monthly
premium and the deductible when you're
comparing plans many services like
doctor visits may be available without
meeting the deductible limit first this
is where co-pays or co-payments and
coinsurance come into play a copay is a
set amount you pay for a service for
example you might pay twenty dollars or
forty dollars for a visit to the doctor
19:05
another way that expense can be
calculated is as a percentage of the
total cost of the visit that is what we
mean when we talk about coinsurance so
if your visit to a therapist for example
is a hundred and twenty-five dollars
with a copay plan you would pay us that
amount and it's usually twenty dollars
or forty dollars however if your plan
uses the co-insurance formula it could
be fifty dollars for example if the
coinsurance amount was target targeted
19:36
at forty percent of the total cost of
the doctor's visit so the percentage of
co-insurance varies by plan level the
coinsurance amount for the bronze plan
which has the lowest cost premiums is
typically forty percent and then the
higher your monthly premium costs the
lower accordingly you can expect the
coinsurance percentage to be
now the other expense category people
living with bipolar disorder will want
to consider is the costs for
prescription drugs which will vary from
20:06
plan to plan and as you can see this can
be confusing the ACA requires that all
plans provide a summary of benefits for
their plan the summaries of benefits
look identical from plan to plan so that
it's easier to compare and among the
information that must be provided in the
form is the cost of the monthly premium
the cost of the annual deductible and
the cost of any co-pays or coinsurance
as well as the prescription drug
20:38
coverage so in terms of choosing what
plan is right for you the information
about the level of coverage is
particularly important for those of us
living with bipolar disorder in addition
to information on the cost of the
monthly premium the annual deductible
co-pays or coinsurance and prescription
drug coverage it's important to view the
list of in-network doctors and the cost
for seeing an out-of-network doctor or
21:11
getting services at an out-of-network
hospital so while it's true that the
maximum out-of-pocket expense remains
the same six thousand three hundred and
fifty dollars for individuals each plan
has a different mix as to how that
maximum is reached so understanding that
mix becomes the real heart of how we
compare plans so does the plan charge a
copay or use a coinsurance formula is
your doctor in network or out all of
21:42
these factors will make a difference on
how much you end up paying for mental
health services is your psychiatrist in
network the summary of benefits should
clearly state what the costs are for
using out-of-network services and we
can't assume that these costs will apply
to annual deductibles some do and some
don't in other words you could be paying
eight hundred dollars a year towards
psychiatric services out of your
pocket if your doctor we're out of
22:14
network and you find that none of the
out of network expense has been applied
towards your annual deductible so it's
incredibly important to read and
understand the fine print prescription
drugs are another area of cost confusion
and again it's important to look at the
difference between co-pays and
coinsurance a copay of ten dollars drug
that costs a hundred dollars is a lot
less expensive than coinsurance of
twenty percent which would cost twenty
dollars for that same drug and some
plans won't pick up prescription drugs
22:46
until your deductible is met thus
there's all the more reason to
understand if these you pay out of your
own pocket for out-of-network doctor's
visits such as this psychiatrist visit
will be applied towards your deductible
and then another area of some confusion
around drugs are the plans formulary the
formulary is the list of available
medications the particular plan may for
example state that the cost to you for
23:17
the generic drugs is zero dollars and
for a Tier one drug is forty-two your
two drug is 100 however the drug
formularies are not part of the summary
of benefits and it's extremely difficult
to get access to an insurance plans drug
formulary prior to enrolling
unfortunately you may not know the true
cost between one insurance companies
prescription drug coverage and another's
until you have enrolled in the plan now
23:49
in terms of how mental health parity
increases access people who are living
with bipolar disorder have often found
that their insurance coverage was
inequitable when it was compared with
other benefits offered in medical plans
for quote unquote physical health
conditions many plans enforce much
higher financial obligations and set
higher bars for defining when care was
necessary than they did for these other
medical conditions and this blatant
24:21
discrimination experienced a severe blow
with
the passage of the 2008 mental health
parity and addiction Equity Act while
the law went into effect in 2009 many
plans were exempt from implementing it
or were not providing mental health
coverage so there was not a question of
it being on par with the other coverage
much of this disparity has thankfully
been resolved through the Affordable
Care Act which requires that group
24:52
insurance plans for employers with over
50 employees and the Federal Employees
Health Benefits program State Children's
Health Insurance program's some state
and local government health plans and
any plan purchased through the health
insurance marketplaces adhere to
provisions in that 2008 act and is dated
before the ACA lists mental health as
one of the essential benefits that all
plans must offer so that means most
25:24
mental health but most excuse me that
means that most health plans are
required to provide mental health
benefits and they need to be equal to
benefits for other medical conditions
that are offered in the plan insurance
carriers carriers must also provide
consistency around decisions for
determining what is quote medically
necessary they must apply the same
standards they use in determining
limitations on other medical conditions
again this does not mean that they must
25:56
decide that all mental health treatment
programs are medically necessary but
they can't have a different set of
standards for determining that threshold
finally the criteria for deciding if the
subscriber is eligible must be
transparent that means the insurance
carrier must make the information use to
make whatever decision they ultimately
make available to the subscriber so if a
plan is required to follow parity rules
you can expect equal coverage when it
26:28
comes to treatment limits and payment
amounts with respect to inpatient
in-network and out-of-network
outpatient in-network and out-of-network
intensive outpatient services partial
hospitalization residential treatments
emergency care prescription drugs
co-pays deductibles maximum
out-of-pocket limits geographic
locations facility type and provider
27:01
reimbursement rates a key component of
the Act is that health insurance plans
must ensure that the financial
requirements of the plan such as
deductibles co-pays and coinsurance are
no more restrictive than for other
benefits offered in the plan so your
plan can't charge a higher copay or
higher coinsurance percentage to see and
in network psychiatrist than it does to
see any other in-network medical
27:36
specialists of any other kind for
example the plan also can't have two
separate deductibles one for physical
and the other for mental health
conditions in other words if your
deductible is a thousand dollars you
reach that thousand dollar limit by
adding up all of your plans to find out
of pocket medical expenses if you had
surgery for example and met the $1,000
deductible the plan can't tell you that
you have to meet a new separate
28:06
deductible for mental health care this
also applies to the lifetime dollar
amount limits if there are no lifetime
limits for other medical conditions that
can't be lifetime limits placed on
mental health coverage the Act also
addresses treatment limitations meaning
limits on the frequency of treatment the
number of visits days of coverage or
duration of treatment if it doesn't have
these same restrictions in place for
other medical conditions now it's
28:37
important we not confuse parity with
meaning you can have unlimited treatment
however what it does mean is that what
is offered for mental health must be the
same as what is offered for other
medical conditions the plan also can't
place Geographic restrictions on where
you receive treatment if it doesn't have
the same restrictions for other medical
conditions and this can be particularly
important for people who live in rural
areas where there is less access to
29:08
quality mental health care in particular
if if the plan can't allow a subscriber
to obtain mental health care at a large
urban teaching hospital miles away from
their home it can't restrict a person
with bipolar disorder from seeing a
psychiatrist at that same institution if
those doctors are in network while the
health care reform victories won in the
recent years clearly provide increased
access there unfortunately still
barriers so for the remainder of the
29:39
webinar will look at some common health
care reform scenarios for people who
live with bipolar disorder and explore
how they might be looked at and handled
so we'll look at some case studies so to
speak and we'll start off with Joseph 35
years old has a diagnosis of bipolar
disorder he has past experience working
with a major corporation as a social
media manager stable relationship with a
psychiatrist been seeing for five years
30:11
also sees a therapist twice a month
takes five different medications to
treat bipolar disorder and high blood
pressure Joseph lost employer-sponsored
group health insurance when he left his
last full time job and the Cobra
premiums are too expensive for him to
afford those he hopes to work
periodically as a consultant he's never
considered whether or not he is eligible
for Medicaid assuming it was only of
30:42
available for mothers with children and
because his annual income had been too
high so here are the key issues to
consider with Joseph and whether he's
eligible for Medicaid if his state is
participating in the Medicaid expansion
he may be eligible
if he anticipates that his annual income
will now be less than fifteen thousand
two hundred and eighty two dollars he
could explore this option the recent
31:14
health care reforms have also increased
the definition of quote-unquote
medically frail to include quote
individuals with disabling mental
disorders so this means that Joseph
might have two options available for his
coverage the standard Medicaid program
or the alternative benefit package
developed by his state typically the
Medicaid programs offer more robust
31:44
coverage than these alternative benefit
packages so he will want to see first if
he qualifies as medically frail because
Joseph is able to obtain periodic
freelance or consultant work he's unsure
of what his income will be but at the
moment he has some clients lined up that
would push his income above the ceiling
to consider for Medicaid coverage
however he still projects that he'll
make less than forty nine thousand nine
hundred and sixty dollars in the coming
32:14
year so he may qualify for subsidies
from the federal government which would
lower his premium payments and because
he has had a qualifying life events he
can apply for insurance even though the
open enrollment period has closed when
he goes to the marketplace exchange he
will be required to estimate his annual
income that means Joseph needs to do a
very realistic and careful assessment
because there are consequences to both
32:45
under and over reporting annual income
the federal government can adjust his
premiums throughout the year based on
his own self reporting of this estimate
of annual income as it changes if his
consultant business does not prosper or
if he proves unable to work Joseph can
apply for Medicaid if his income falls
below the roughly fifteen thousand
dollars as stated earlier joseph has
stable relationships with his mental
health providers he wants to keep them
he has numerous out-of-pocket expenses
paying for
33:16
visits and medication so when comparing
plans is essential that that Joseph
review the in network doctors if his
doctors are out of network he needs to
know what the coverage is for those out
of network clinicians he also needs to
look at the plans prescription drug
coverage Joseph takes generic drugs and
he knows that many plans offer generic
drugs for free but he can also see that
some plans require that he meet the
deductible before the plan picks up the
33:48
cost of medication so Joseph needs to
weigh the total out-of-pocket costs
which include premiums before deciding
what plan is right for him and we'll
take another case study number two is
Aaron Aaron is a student and attends
College away from home Aaron also has
bipolar disorder and his mother Ellen
works for a small architectural firm has
34:18
less than 30 employees every year the
architectural firm brings in the owners
good friends who is an insurance agent
and offers the employees and opportunity
to purchase health insurance for their
families Aaron takes several generics
and a one brand medication to treat
bipolar disorder and also sees a
psychiatrist when Aaron returned to
college in September and picked up the
refill for his prescription which used
to cost thirty dollars now costs a
34:49
hundred dollars so Ellen Erin's mother
suggested Aaron try to find a local
psychiatrist and see if there's an
alternative Aaron had seen an in-network
doctor while away at school for other
ailments never had a problem locating a
doctor however when he looks for an
in-network psychiatrist none were listed
in the plan ok in this situation the key
issues to consider first of all Ellen
his mother works for an employer with
35:19
less than 50 employees so this this
company is not required to offer
insurance to the employees the insurance
agent that offers the plan is now
required to offer health insurance
marketplace plans when presenting the
plans to be employees so in terms of
resolving the barriers to care since the
insurance agent is offering plans that
are not off the marketplace exchange the
plans are not governed by ACA or by
35:49
parity rules when Ellen inquired as to
the price increase she was told that the
insurance company had moved the brand
medication to a more expensive tier
insurance plans are allowed to change
their formularies and determining the
cost here for prescription drugs without
notice at any time this is true for all
plans whether or not they are governed
by the Affordable Care Act with regards
to locating an in-network psychiatrist
Ellen and Erin still have no recourse
because the plan is not governed by the
36:22
Affordable Care Act or parity rules now
while Ellen did not have recourse I hope
that it's evident that there are many
ways that we have increased access to
mental health care because of these
health care reforms and always an
educated consumer is the most successful
advocate the key is to be willing to
work in concert with both your health
care providers and the insurance
36:54
carriers to obtain favorable results
these case studies are only a very high
level overview on the ways in which
access to mental health care has
improved as a result of health care
reforms but I encourage you to learn as
much as possible about the topic and
then share your knowledge with others so
that we all enjoy fair and equitable
access to quality mental health care
let's look at another scenario this is
37:28
Susan 45 married to Bob Susan's covered
under her husband's group employment
excuse me group employer health
insurance policy recently Bob's been
concerned about Susan's erratic
havior tried to talk to Susan but she
insists that nothing is wrong tonight
when he came home from work Susan was
still in bed she said she couldn't see
any reason to get up today tomorrow or
the next she told Bob that she was going
to swallow the bottle of pills by her
38:00
bedside Bob immediately got Susan in the
car and took her to the emergency room
at their small rural Hospital the ER doc
told Bob that Susan should be admitted
to a hospital 60 miles away where they
could actually provide mental health
services and Susan agreed to go after
five days in the hospital she was
released and it was recommended that she
began a partial hospitalization program
the partial hospitalization program was
38:31
meeting from nine to three Monday
through Friday when Susan showed up for
the program the next day she was told
that her insurance would not cover the
program because they said it was not
medically necessary Bob also received an
explanation of benefits in the mail from
the insurance company denying the
hospital stay because there was a
hospital closer to home the community
hospital where he had first taken Susan
so as we look at this scenario the key
39:01
issues are that the same criteria for
defining medically necessary and for
defining the geographic location of
treatment must be applied to mental
health in the same way as its applied
for mental health conditions so Susan
and Bob have the right to learn from
their insurance carrier carrier what
criteria are used to define medically
necessary once they understand the
criteria working together with
healthcare providers and the insurance
39:32
company they may be able to come to a
better understanding and ultimately
agreement as to why a particular
intervention is medically necessary /
the advice of the doctors in question
the important thing to remember though
is to ask and to be willing to work and
collaborate with both your provider and
the insurance carrier so you can
collaborate to resolve issues
I'm really grateful to all of you for
listening to admittedly very complicated
40:07
information the prospects as I hope
you've seen through the presentation
today are very good for those of us who
are affected by mental health conditions
and depression and bipolar disorder it
is a time when there should
unquestionably be broader and more
complete access to quality mental health
care still we need to make sure to
educate ourselves about the various ways
in which the Affordable Care Act and
mental health parity will affect us
40:38
individually and to be committed to
sharing what we learn with others and
working collaboratively with providers
and insurance carriers so that we
realize the wonderful benefits of these
plans I'd like to thank all of you for
participating today I'd like to thank
our colleagues at janssen for making it
possible for us to present this
information and I hope you will continue
to look at all of our educational
resources about treatments about
41:10
coverage advocacy and all of the issues
affecting those of us who live with
depression and bipolar disorder thanks
so much for your time tonight and we
look forward to welcoming you to other
webinars in the future thank you
you
you
you
you
you